Connectingone paw
at a time
Professional and certified Pet Care: Your One-Stop Solution for Pet Owners and Sitters
Pet Watch – Be a part of our pet-loving community
Safe and Trusted Space: The Core of Pet Watch
At Pet Watch, trust and safety are at the heart of everything we do. Our app connects pet owners with reliable and trustworthy pet sitters, ensuring peace of mind when time is short. We provide a platform where pet owners can feel confident that their cherished pets receive the best care. After all, trust and safety form the foundation of exceptional pet care.
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Crafted by Pet Experts: Our Community, Your Peace of Mind
The best pet care stems from a strong, supportive community. We are committed to nurturing a network where pet owners and sitters unite in mutual support and shared passion for animal welfare. Our mission is to build a community rooted in love for pets and collective responsibility. Pet owners can trust in our sitters' expertise and experience, while sitters can count on the unwavering support and resources provided by Pet Watch.
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Transparent in Every Step: A Pawsome Journey for All
We aim to create an enjoyable, positive, and memorable experience for pet owners and furry friends. This means a seamless and stress-free process for pet owners when searching for and booking a pet sitter. For pet sitters, it's about connecting with responsible and loving pet owners and delivering top-notch care to their pets. Our commitment to transparency ensures that every step of this journey is transparent, trustworthy, and "pawsitively" excellent for everyone involved.
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News and Announcements 
Better Pet Care Experience – Updated Policies
We’re excited to announce that Pet Watch has strengthened our legal framework to better serve our pet community! As part of our commitment to transparency and excellence, we’ve updated our policies to align with DMCC regulations, reflecting our new operational headquarters.
Policy Updates Now Live We’ve updated our Terms & Conditions, Cancellation Policy, and Refund Policy to align with DMCC regulations and ensure greater transparency for all users.
Mark your calendars and get ready for an unforgettable experience! We can’t wait to see you there!
Our Refund and Cancellation policies have been significantly enhanced with clearer, more detailed explanations to help you understand exactly how these processes work. We believe that transparent policies create trust and confidence for both Pet Parents and Pet Sitters using our platform. You can view the updated policies anytime in the mobile app in the Profile section under Policies.
These changes reflect our ongoing commitment to reliable and professional pet care. Every update has been made with your peace of mind in mind, ensuring you have all the information you need to make informed decisions about your pet’s care.
What’s New:
- Updated Terms & Conditions aligned with DMCC regulations
- Comprehensive refund process explanations
- Detailed cancellation policy guidelines
- Enhanced clarity on all policy terms
- Easy access through Profile section in the app
Ready to review the updates? Visit our complete legal documentation for all the details: View Updated Policies
Publishing date: 17th July 2025
Who is it for?
Designed with Care Elevating Pet Care Experiences
Empowering pet sitters and pet owners with seamless and supportive solutions.
FAQ
In our community, everyone goes through a quick verification process, just as we’ve mentioned in our Pet Watch Terms & Conditions. It’s our way of making sure everyone stays safe and sound, guarding against any pesky fraud attempts. It’s all about keeping things secure and trustworthy for everyone involved, especially our furry companions!
For Pet Owner
Pet Owner: Pick how you’d like to sign up – you’ve got options like Google, Facebook, Apple, or Email. Take a moment to go through our Terms & Conditions and Privacy Policy. If everything looks good, tick the “I agree” boxes to move forward. Fill in the blanks with your personal info and don’t forget to add a profile picture to let everyone see who you are. Next, we’ll ask for your contact details to keep in touch.
Option 2: Choose your sign-up method from options like Google, Facebook, Apple, or Email. Take a moment to review our Terms & Conditions and Privacy Policy thoroughly. If you’re in agreement, check the “I agree” boxes to proceed. Carry on by following the steps to fully complete your registration, ensuring each detail is filled out, and finally wrap things up by setting a password that’s as strong as your love for pets.
For Pet Sitter
Pet Sitter: Pick how you’d like to sign up – you’ve got options like Google, Facebook, Apple, or Email. Fill in the blanks with your personal info and don’t forget to add a profile picture to let everyone see who you are. Next, we’ll ask for your contact details to keep in touch. Share a bit about your space in the “Environment Details” section to help pet owners get to know your offering. Last but not least, create a secure password.
Option 2: Choose your sign-up method from options like Google, Facebook, Apple, or Email. Take a moment to review our Terms & Conditions and Privacy Policy thoroughly. If you’re in agreement, check the “I agree” boxes to proceed. Carry on by following the steps to fully complete your registration, ensuring each detail is filled out, and finaly create a secure password!
Once you’ve marked a service as completed, you’ll be guided to share your feedback. Don’t worry, leaving a review is easy peasy whether you’re a pet sitter or a pet owner. It’s tailored to your role and won’t take more than a few minutes of your time!
If you encounter anything that you would consider emergency on your end, always reach out to our Customer Support Team via number: +971 56 973 4543 or via email help@petwatchapp.com
Just head over to the login page and click on “Forgot password.” Pop in your email, and we’ll send you a verification code. Copy code and enter the code sent to your email, and you’ll be all set to pick a new password.
Or, if you’re just in the mood for a change and want to update your password, here’s how: go to your Profile, then “Edit Profile,” and click on “Account Security.” Here, you’ll need to enter your old password, then choose a new one and confirm it. And that’s it, you’re good to go with a fresh password!
To make sure your services are booked just right, we encourage our pet sitters to update their availability to reflect their actual schedule as closely as possible. Although you can choose not to accept a booking, once a service is booked, pet sitters aren’t able to cancel it.
We recommend looking at our Cancellation Policy for all the details. And remember, if anything about it seems tricky or if you run into any issues, don’t hesitate to get in touch with our customer support team. We’re always here to help and will do our best to work through any problems together.
Oh no, we’re sad to see you considering this step!
Here’s how you can go about it: Head over to the ‘Profile’ section, then click on ‘Edit profile’ and look for the ‘Delete account’ option. You’ll find two choices there – ‘Delete’ or ‘Deactivate’. Choosing ‘Deactivate’ is just a temporary break, and you can come back anytime you like.
But if you’re sure about deleting, just a heads up, if you decide to return, you’ll need to start from scratch with setting up and verifying your profile again.
To make any updates, simply head to your ‘Profile’ section and hit ‘Edit profile’. Once there, pick the option you’d like to change. It’s as easy as that!
Just pop over to your profile and tap on “PetWatch Support” – that’ll whisk you away to our support page. From there, you’ve got a couple of choices: you can send us an email right through the app by selecting “Send email,” or if you prefer, copy our email address and drop us a line from your own email app. Whatever works best for you, we’re here to help!
We require ID verification to ensure the safety and security of our pet care community! Every profile is manually reviewed by our admin team to maintain the highest standards of trust and transparency. Your privacy is our priority – only authorized personnel can access your information.
Your data security is absolutely guaranteed! We never share your ID with anyone. For complete peace of mind, check out our comprehensive Privacy Policy and Data Protection Policy on our website. We’re committed to protecting your personal information with industry-leading security measures.
Our certified pet sitters are professionally trained in essential pet care, including first aid and medication administration. They’re equipped to handle your pet’s special needs with expertise and care.
Absolutely! Our “Daily Boarding” service includes complete 24-hour pet care, covering overnight stays and round-the-clock attention for your furry family members.
Yes, every single pet sitter completes our comprehensive, custom-designed training academy! This ensures consistent, high-quality care standards across our entire platform.
Definitely! Every pet sitter undergoes thorough background checks as part of our rigorous verification process. Your pet’s safety is our top priority.
Our trained pet sitters are fully prepared to handle emergencies! They’re equipped with proper training to respond appropriately to any situation and will take immediate action to ensure your pet’s safety and well-being.
This depends on individual sitter availability. You can discuss long-term arrangements directly with your chosen sitter through our convenient in-app messaging system.
Great news for multi-cat families! We offer a standard rate for up to two cats. For additional cats, enjoy fantastic discounts of 25%, 50%, or 75% based on your total number of feline friends.
Everything your pet needs for a perfect day! Our comprehensive boarding includes feeding, walking, cuddling, playtime, and all the love and attention your pet receives at home.
Both services provide the same excellent full-day care! Whether you have dogs or cats, your pets receive complete attention and care. You can always provide specific instructions through our easy in-app messaging.
This varies by sitter availability. Simply ask your preferred sitter directly – many are happy to provide in-home pet care services!
We’re a trusted platform that connects you with certified, professional pet sitters who provide boarding services in their own homes. Think of us as your gateway to the best pet care in your area!
Not yet, but exciting news is coming! We’re actively working to expand our services to include birds, rabbits, and other small pets. Stay tuned for updates!
Absolutely! Telr is a trusted, government-certified payment gateway used by major apps throughout the UAE. It’s fully licensed and completely secure for all transactions.
Our user-friendly system works on a “pick and choose” basis! Once matched with pet owners, you’ll receive notifications for booking requests. You can accept or decline, and use our in-app messaging to communicate with pet owners.
Getting started is super easy! Simply download our app, upload your ID and bank details, and you’re ready for verification. Once approved, you’ll gain access to our mandatory training academy.
Yes! Training is both available and mandatory for all pet sitters. After verification, our team will provide access to our comprehensive academy training program.
Absolutely! Our essential training is completely free and will always remain free for all pet sitters. We believe in supporting our community with quality education at no cost.
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