Pet sitter – Terms and obligations

1. OVERVIEW

1.1. As a Pet Sitter, we would like to make your Pet Watch experience as smooth and convenient as possible for you and your future furry friends! In order to do so we have put together a list of obligations and terms that are specific to you and that apply to Pet Sitters only.

1.2. The specific obligations and guidelines pertaining to your specific User journey as a Per Sitter contained herein together with the Terms & Conditions, Privacy Policy and any other policies provided on the Platform shall form the entire understanding between the Owner and Pet Watch/MAM and shall supersede all prior agreements and understandings.

1.3.Terms that have been defined in the Terms & Conditions shall have the same meaning under these obligations.

2. ACCOUNT CREATION & ACTIVATION

2.1. To create an account on the Platform, you will need to submit certain required information/documentation (“Account Information”) as prompted which includes but is not limited to:

1. 1. Basic Profile (Name, photo, bio, DOB, gender, years of experience, location)
   2. Identification & verification documents (Identity Proof, Address Proof, Bank Account Details)
   3. Service Catalogue;
   4. Availability Calendar

2.2. We may amend or revise the required Account Information anytime, the above is not an exhaustive list, it is for illustration purposes, the full list of requirements shall be available to you during your Account creation;

2.3. Once all Account Information is submitted, your Account shall be under verification. Pet Watch reserves the right to accept or reject any account application as per their sole discretion of fulfilment of requirements;

2.4. Once Pet Watch approves your Account, your Account will then be live and you will be able to start receiving and accepting Service Requests.

3. CALENDAR & APPOINTMENT MANAGEMENT

3.1. Please ensure that

1. 1. Your availability calendar is always updated;
   2. Your active/inactive status is always updated;
   3. You only accept Service Requests that you will be able to attend to;
   4. At Pet Watch, we understand that circumstances may require you to cancel a Service Request. If you need to cancel due to an emergency or last-minute situation, please inform the Owner and Pet Watch immediately to avoid penalties. We understand that unforeseen circumstances may arise, and we are here to support you and ensure that Owner and pet(s) receive the care they need.

4. PET SITTER OBLIGATIONS

4.1. All pet Sitters who are registered and have access to Pet Watch must ensure to comply with the following obligations. Failure to comply may result in the disruption of your Pet Watch experience as mentioned under the Non-Compliance clause of the Terms & Conditions.

4.1.1. Ensure that all information, experiences and qualifications on your profile are accurate and up to date before accepting any Service Requests for your Service(s);

4.1.2. Abide to and exercise utmost diligence in reviewing all of the pet Owner’s requests and instructions concerning the pet’s overall health, habits, behaviours and allergies, if any, included in the Service Request, communications and during Handover;

4.1.3. Take appropriate precautions and adhere to any special instructions given by the Pet Owner to prevent exposure to allergens, if applicable. This may include avoiding certain foods, limiting outdoor activities in specific environments, or segregating pets with known allergies from others, as instructed.

4.1.4. Ensure to care for the pet(s) to the best of your ability and avoid any dangerous activities during the Service(s) that may cause harm to the pet(s). Pet Watch/MAM shall not be held responsible or liable for any injuries that occur to the pets during the provision of the Services;

4.1.5. Immediately contact the pet Owner via the Platform to collect the pet(s) if the they require any veterinary care and explain the details of the incident in writing;

4.1.6. If you are unable to reach the pet Owner or if the pet Owner is abroad and the pet’s health is at risk, immediately contact the emergency contact person that is provided in the Owner’s profile to collect and take the pet to a vet ASAP;

4.1.7. Immediately contact the pet Owner in the event of any damage to property or any personal belongings. Pet Watch shall not be held liable or responsible for any damage, loss, or theft of any of your property or personal belongings that may occur during the provision of the Services;

4.1.8. Do not leave any pet(s) unattended under any circumstances, without first informing the pet Owner and giving them reasonable time to arrange alternative pet care. If you do, your profile will be subject to review and suspension at the sole discretion of Pet Watch;

4.1.9 Do not allow any other person(s) to participate in the Service(s) unless they have been approved in writing by the pet Owner;

4.1.10. Do not charge pet Owners additional costs for any of the Service(s) via payment methods outside of the Platform. Accepting any payments outside of the Platform will lead to penalties at our discretion.

5. GUIDELINES FOR THE INTERACTIONS OF SITTERS & OWNERS

5.1. For the purpose of protecting your rights as a Sitter and your due entitlement to the Sitter Payment (as defined under Clause 6.2.2), we have laid out the below guidelines to govern your interaction with the Owners on the Platform:

5.1.1. Given that you will be communicating with the Owners from the point of accepting a Service Request till the completion of the Service, please ensure that all communication takes place in writing through the Platform including but not limited to:

5.1.2. Communication with the Owners prior to the Service completion;

5.1.3. Any comments, feedback pertaining to the specific pets or incidents during the Service;

5.1.4. Any and all instructions, requirements pertaining to the Service.

5.1.5. Do note that any communication taking place outside of the Platform will not be considered by Pet Watch in case of a dispute pertaining to any of the Service Requests;

5.1.6. To ensure that Pet Watch remains to be a safe environment and encourages positive and productive relationships between Users, please also ensure that:

5.1.7. All communication on the Platform is limited to the Service, no other communication with the Owners;

5.1.8. Do not share any confidential information with anyone on the Platform;

5.1.9. Refrain from using any inappropriate, offensive, or rude language on the Platform;

5.1.10. At Pet Watch, we value professionalism and respect in all interactions between our Sitters and pet Owners. We ask that you maintain a professional and polite communication style with Owners to make sure that expectations are aligned and that pet care Services are provided smoothly. If, for any reason, you are unable to do so or require guidance on communication style, please feel free to reach out to us for support or intervention as needed. Our team is here to help you with any help you may need to make sure that both you and the Owner have a positive and fulfilling experience.

6. PAYMENT TERMS

6.1. You will not be charged for registering an Account.

6.2. The following payment terms shall apply to the Sitters:

6.3. Pet Watch shall be entitled to a commission of Twenty-Five percent (25%) for the Service Request on the Platform (“Commission”). Pet Watch reserves the right to adjust/amend the percentage Commission defined herein by providing Fourteen (14) days written notice to the Sitter.

6.4. The Sitter shall be entitled to a payment amounting to the total price of Service(s) as listed on the Platform minus the Commission on each Service and any service fees/penalties or any other amounts due to Pet Watch, if applicable, on each Service Request (the “Sitter Payment”);

6.5. The Sitter Payment for each Service shall only become due between Forty-Eight (48) to Seventy-Two (72) hours after the completion of the Service. Please note that bank processing may take longer than anticipated, thus, please follow up with your respective bank for any due payments;

6.6. Pet Watch shall transfer the Sitter Payment to the Sitter via bank transfer, to the Sitter bank account that is provided on the Sitter profile.

6.7. No payments shall be due to the Sitter for any Services cancelled by the Owner before the Service date as per the Cancellation Policy. If the Owner cancels a Service Request while a Service is being provided, you, as the Sitter will still be entitled to receive payment for the time already spent providing the Service. If the Service is applicable for multiple days, the Sitter will receive compensation until the day the Service is cancelled, and the remaining days will be reimbursed to the Owner or not charged to them. We understand that cancellations can be disruptive, and we are committed to ensuring that our Sitters are compensated fairly for the time and effort they have put into caring for pets.

6.8. No payments shall be due to the Sitter for any Disputed Services which have been investigated by Pet Watch and has proven any breach by the Sitter of the Terms & Conditions, any Pet Watch Policies and/or any applicable laws and regulations.

6.9. Pet Watch shall settle the Sitter Payment upon completion of each Service as per Clause 6.2.3.