Terms and conditions

1. INTRODUCTION

• Welcome to Pet Watch! We place our Users and their furry friends at the heart of everything that we do and are committed to being transparent with you to ensure you have the best possible experience when using our Platform.
• We want all our Users to have a smooth, enjoyable experience with Pet Watch and be a part of our community. For that purpose, these Terms & Conditions set out the terms and conditions in which our services are conducted (provided and purchased) on the mobile application, Pet Watch, its related sub-domains, and sites (hereinafter collectively referred to as the “Platform”).
• Pet Watch FZCO is a private company established pursuant to the laws of the Dubai Multi Commodities Centre (“DMCC”) with DMCC license no. DMCC-972096 having its registered office at DMCC, Dubai, United Arab Emirates (hereinafter referred to as “Pet Watch, “we”, “our”, “us”).
• The United Arab Emirates (“UAE”) is our country of domicile. Pet Watch controls this Platform from the UAE. Pet Watch makes no representation that this Platform is appropriate for use in other locations. Except where otherwise specified on this Platform, the Users who choose to access this Platform from locations outside the UAE are responsible for compliance with applicable local laws. You may not use, export or re-export any materials from this Platform in violation of any applicable laws or regulations, including, but not limited to any UAE laws and regulations.

2. TERMS

• These Terms & Conditions govern the use of the Platform by Pet Owners (“Owners”) to purchase Services (as defined under Clause 3.1) available on the Platform and by Pet Sitters (“Sitters”) to provide Services on the Platform (the “Terms”).
• These Terms will form a legally binding agreement between you, the User, and Pet Watch. In addition to the Terms, you are further bound by the Privacy Policy, the User Disclaimers and any other policy provided on the Platform, which form an integral part of these Terms (as provided on this Platform separately and collectively referred to as “Policies”). If you do not agree to these Terms, the Privacy Policy, the User Disclaimers or any other Policies, immediately refrain from using this Platform.
• At Pet Watch, we value transparency with our Users, therefore please ensure to read these Terms carefully before you submit or create an Account on the Platform and initiate using the Services available on the Platform. By accessing, browsing, using, registering with and/or creating an Account on the Platform, service request, or placing an order for any of the Pet Watch Services available on the Platform, you confirm that you have read, fully understood, and agree to be bound by these Terms with immediate effect.
• These Terms and Policies are subject to change and/or revision without notice, as per the updated and effective laws and regulations at any given time. We encourage you to review the Terms and Policies regularly for any changes. Your continued use of the Platform shall constitute your express consent and agreement to be bound by the then current Terms and Policies. If you disagree with any of the Terms or any changes to the Terms, you must immediately refrain from using the Platform and delete/deactivate your Account created on the Platform.
• These Terms are in line with the relevant applicable UAE laws and regulations and are not intended to affect any rights available to you as a consumer under the UAE Laws.
• You are granted a limited, non-exclusive, revocable, and non-transferable license to utilize and access the Platform pursuant to the requirements and restrictions of these Terms as mentioned hereunder.

3. PET WATCH SERVICES

• Pet Watch is an online application accessed via the Platform, focused on connecting Owners and Sitters (individually and collectively referred to as the “Users”) seamlessly under one Platform, in order for Owners to be able to avail and Sitters to provide pet-care related services on the Platform (“Services”).
• We’re here to help! The Services shall be provided directly by Sitters to Owners. Pet Watch is merely a facilitator of the provision of Services and is not to be deemed as a service provider for any of the Services available on the Platform.
• When you book one of the Services through the Platform (the “Service Request”) or accept a Service Request via our Platform, you are entering into an agreement between yourself and an Owner or Sitter (as applicable). It is entirely your responsibility to ensure that the requirements of the Owner or Sitter are in line with your expectations and experience. For avoidance of doubt, we are not party to any agreement, contractual or otherwise, between an Owner and a Sitter.
• We understand that as a pet Owner, you have a strong emotional connection with your pet(s), and you are best equipped to make decisions that are in their best interests. Therefore, we encourage you to use your best judgment when booking a Service Request or interacting with other Users via the Platform, always keeping your and your pet’s needs in mind. You are solely responsible for ensuring the well-being of your beloved pet(s).

4. ACCOUNT REGISTRATION

• To utilize or provide any of the Services available on the Platform, you are required to register yourself on the Platform by creating your personal account secured by a strong password (“Account”). Once you register your Account, you consent to providing us with your Personal Data (defined under Clause 5.1).
• To create an Account, you must be at least eighteen (18) years of age and are required to provide true, accurate, complete and current information including but not limiting to, name, date of birth, email address, and other details as requested during the Account creation. By continuing to use the Platform, you declare that you are: (i) 18 years of age or have reached the age of majority in the jurisdiction in which you reside; and (ii) are permitted to use the Platform under any applicable Law. If you are below 18 years of age, you shall not register as a User of the Platform and shall not transact on or use the Platform, unless, you have and submit a valid Emirates ID and you use the Platform strictly under the supervision of a parent or legal guardian who agrees to be bound by these Terms and you are responsible for ensuring such use to be permitted under UAE Law and any other applicable law.
• Remember to always update your information to avoid any surprises that may affect your Pet Watch experience! By registering yourself on the Platform, you warrant that the details you provide on Pet Watch are correct and complete and you agree that you will inform us immediately of any changes to those details (e.g., change of email or contact number, etc.). You can access and update your details using the “My Account” area of the Platform. You authorize us to verify and use any information provided to us during registration and account creation (including any updated information) as well as request of any supporting documentation to verify the submitted details. Pet Watch will not be responsible or held liable for any details submitted by you on this Platform (hereinafter referred to as the “User-Generated Content”).
• You are responsible for maintaining the confidentiality of your Account username and password and for preventing unauthorized access by third parties to your profile. You agree to accept responsibility for all activities that occur under your Account. Please take all necessary steps to ensure that the username and password are kept confidential and secure (as an Owner, it probably wouldn’t be a great idea to use your pet’s name as your password). Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be used in an unauthorized manner and we will try our best to protect your Account. We will never request your Account username or password through electronic messages. We will not be liable for any loss or damage which may arise as a result of any failure by you in protecting your password or Account.

5. PRIVACY

• The Platform will collect data that permits someone to identify or contact you, such as, but not limited to, your full name, address, telephone number, email address, referral source, service interest/preference, location as well as any information associated with or linked to your pet (the “Personal Data”). All Personal Data collected shall not be used for any purposes not related to Pet Watch or the Platform and shall not be shared to any third parties that are not Pet Watch partners (i.e., marketing agencies, payment service providers etc.), unless required for providing or improving the Services and your Pet Watch experience. All such Personal Data collected, gathered and/or retained is under compliance of our Privacy Policy of the Platform and the operating region’s data protection laws.
• The personal information you provide in the course of using the Platform will be used in accordance with our Privacy Policy. When using or providing certain information on the Platform, you confirm that you have read, fully understood, consent and agree to the Privacy Policy (the “Privacy Policy”). If you do not agree to the Privacy Policy, then you must immediately refrain from using the Platform.

6. DATA PROTECTION

• Pet Watch will determine the purpose and means of processing your Personal Data in accordance with the applicable laws and as set out in Pet Watch’s Privacy Policy (as mentioned in Clause 2 above).
• Pet Watch shall collect and process your Personal Data in accordance with the Privacy Policy and applicable laws. Where required by law, we will obtain your explicit consent prior to processing. By continuing to use the Platform, you acknowledge that you have read, understood, and agreed to the Privacy Policy and any other ancillary Policies pertaining to the protection of your Personal Data. In case you do not agree to the Privacy Policy, you must immediately refrain from using the Platform as Pet Watch may not be able to collect/ process your Personal Data required for the purpose of provisioning pet-care-related services offered by us and may limit the functionality and availability of certain features of our services on the Platform.
• All your Personal Data shall be collected and processed in accordance with the applicable laws and such Personal Data shall be held in strict confidence and used only for specific lawful purposes for which it is required.
• Upon your explicit consent to our Privacy Policy, Pet Watch may also, from time to time, transfer and/or forward such Personal Data to third parties located outside the DMCC and/or the UAE, where permitted by applicable data protection laws, for storage and processing of the Personal Data for administrative purposes, as may be necessary from time to time. Such transfers shall be conducted in accordance with applicable data transfer requirements under UAE law.
• You have the right to request access to the Personal Data we hold about you and to request the correction of inaccurate or incomplete Personal Data. You also have the right to request the deletion of your Personal Data under any circumstances or request the restriction of processing of your Personal Data (as set out in detail in the Privacy Policy).
• In case of any questions or concerns pertaining to your Personal Data, you may contact us at the details mentioned under Clause 27 below

7. USE OF PLATFORM

• The Platform provides information and material about Pet Watch, including the Services to be provided by the Sitters, details on the Sitters, our operations, contact information and information related to the Pet Watch business model. While the Platform and the content available are only created for informational purposes including general knowledge and guidance, we do not provide legal, business, health or safety advice or any kind of advice and you should not depend on it for advice. You act at your own risk in relation to the contents of the Platform. We take no responsibility for any information provided by our employees, directors, or affiliates. Any action taken by you is fully your decision, and you absolve Pet Watch of any liability for any outcome that may occur due to your actions on inactions or decisions you take in reliance to the Platform or material therein.
• You have consented and agreed that all transactions and data on this Platform will be saved, which includes all transactions conducted and traded through the Platform, third party websites, payment gateways and any cloud platforms in any jurisdictions whatsoever. However, we shall not utilize or share any payment details related to your credit cards or bank accounts, unless explicitly authorized by you to do the same on the Platform.
• You may only use the Platform for lawful purposes, and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the Platform.
• You may use the Platform for personal use only, unless otherwise specifically authorized by us to do so in writing. The User creating the Account is the sole authorised user of the Account, any use of the Account by a third party shall constitute an unauthorised use of the Account which we shall not be responsible or held liable for. You are responsible for all activities that occur under your Account.
• This Platform may not be used by you for any commercial purposes such as to conduct sales of merchandise or services of any kind, unless you are a registered Sitter as per these Terms. We will investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing the offending communication from the Platform and barring such violators from use of the Platform.
• You shall not duplicate, download, publish, modify or otherwise distribute the material on this Platform for any purpose whatsoever. Unless it is required by the applicable laws or you have our written permission, you may not reverse engineer or attempt to extract the source code of the Platform. You may only access the Platform through the interfaces that we provide for your personal use only and may not “scrape” the Platform through automated means, i.e., extract large amounts of information from the Platform or “frame” any part of the Platform, i.e., transmit digital data from the Platform, and you may not interfere or attempt to disrupt the Platform in any way whatsoever.
• You may not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform, or to any of the services offered on or through the Platform, by hacking, password “mining”, i.e., recovering passwords stored on the Platform or any other illegitimate means.
• We reserve the right to restrict, terminate or refuse your access to, or use of, the Platform, your Account, or any feature or part of it, remove or edit User-Generated Content, or cancel any Services at our sole discretion at any time if you breach these Terms or for any other reason whatsoever without notice. Termination or limitation of your access or use will not waive or affect any other right or relief to which we may be entitled at law. You agree that monetary damages may not provide a sufficient remedy to Pet Watch for violations of these Terms and you consent to injunctive or other equitable relief for such violations.
• We may release user information about you if required by law or subpoena.

8. CONTENT AVAILABLE ON PLATFORM

• We may make available various information, descriptions, reviews, and other information, data, content, and materials including but not limited to pet care and safety guidelines, pet care Services, pet care tips etc. on the Platform (“Content“). The Content is for educational and informational purposes only, and may contain errors, inaccuracies or omissions that may relate to the Services provided on the Platform (we are also humans!). Before you act in reliance of any such Content, you should confirm any facts that are important to your decision with Us, the Sitter or Owner as applicable. We make no warranty as to the reliability, accuracy, timeliness, usefulness, or completeness of any Content. If you find an error or notice incorrect information on the Platform, please let us know by contacting us at info@petwatchapp.com.
• Pet Watch is a safe space for all Users. You are only allowed to access and use the Platform and its Content for your personal purposes, and you must not, in addition to the prohibitions as set forth above:
• Utilize the Platform or Content for any unlawful purpose;
• Utilize the Platform or Content to solicit others to perform or participate in any unlawful acts;
• Utilize the Platform or Content to violate any international, federal, or local laws and regulations;
• Copy, utilize, circulate, change, assign, distribute or in any manner use the Content, except as otherwise expressly allowed in these Terms;
• Use any device or software that interfere with the Platform;
• Sell, circulate, recreate or in any way use the Content for any commercial purposes;
• Access information not intended for you by attempting to gain unauthorized access;
• Utilize the Platform or Content to circulate, distribute, or sell in a manner that will violate the copyright or other intellectual property laws or infringe upon the privacy or rights of Pet Watch or others;
• Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
• Submit false or misleading information, use the Content to use an identity that is fictitious or misrepresent a connection with Pet Watch or another person;
• Upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Platform;
• Collect or track the personal information of others; and
• Interfere with or circumvent the security features of the Platform or in any manner attempt to interfere with the working of the Platform.

9. USER WARRANTIES

• Let us both do our parts in creating a wonderful Pet Watch experience! You, as the User warrant that:
• You have the authority and capacity to use the Platform and to enter into all of the agreements to continue with the Platform Services;
• All information and documentation provided by you is true and correct; and
• You are responsible for adhering to the Terms and your obligations contained herein.

10. PAYMENT OF SERVICES

• Users shall not be charged for creating an Account or accessing/browsing the Platform. Users shall only be responsible for making a payment for any Service(s) booked through the Platform (including any tax on the purchase price if any), unless Pet Watch at its sole discretion decides to charge a fee for the use of the Platform in which case we shall provide you with at least Fifteen (15) days notice specifying the charges applicable to the Users prior to the fee being effective.
• Any Platform transactions shall be handled by Pet Watch along with an independent payment provider to be chosen by Pet Watch at the pricing as determined by Pet Watch. Pet Watch shall not trade or conduct the sale and purchase of the Services booked by the Owners in any manner whatsoever. Pet Watch shall act solely as an intermediary for the Services being booked on the Platform to being passed to the Sitter.
• No payment shall be made directly from the Owner to the Sitter outside the Platform. All payments shall be made on the Platform only via the available payment methods. Any violations related to the payment of Services shall be subject to Clause 12 (Non-Compliance) or any other penalties to be decided at our sole discretion.

11. DISPUTED SERVICES

• An owner may dispute a completed Service through the Platform within seven (7) days of the Service date in case the Owner reasonably believes that the Sitter has breached any of their obligations or failed to adhere to the written instructions provided by the Owner on the Platform before the Service (the “Disputed Service”);
• Pet Watch shall then investigate the Disputed Service and will respond to the Owner between thirty (30) and ninety (90) days of raising the dispute with its decision on the Disputed Service.
• The Owner shall be entitled to a refund for the Disputed Service, only in case the Owner’s complaint/dispute has been substantiated and proven during Pet Watch’s investigation, and any refund granted shall be based on Pet Watch’s sole discretion;
• The Owner understands and agrees that Pet Watch shall only consider written communication between the Owner and the Sitter through the Platform in relation to any Disputed Service.

12. NON-COMPLIANCE

• In the event that a User does not comply with their respective obligations or any of the Terms contained herein and policies of the Platform, the following shall apply. We may:
• issue you with a warning;
• suspend your Account so you will not be able to access the Services during the suspension term;
• permanently block your access to the Platform;
• immediately terminate these Terms and delete your Account;
• report any offences committed to the appropriate authority.
• The application of these sanctions is entirely at our discretion, and we can choose whether to apply any one or all of them at any time.

13. USER CONDUCT & USER-GENERATED CONTENT

• The Platform may at times provide opportunities for Users to submit comments, reviews, suggestions, questions, or other information (the “User-Generated Content“) on or through the Platform. You warrant that any such User-Generated Content submitted by you to the Platform is original (and does not infringe the intellectual property rights of others).
• We are committed to creating a friendly and approachable space for all Users. While there are features available on the Platform that allows Users to communicate with each other, it is important and thus mandatory to be respectful at all times, to refrain from using any offensive language and to avoid providing false or incorrect information. Please report any offensive language used by contacting us and submitting evidence of the same at: info@petwatchapp.com. Pet Watch shall not be responsible or liable for any communication as well as any verbal or physical interactions between Owner and Sitter that may occur outside of the Platform or during the provision of the Services.
• As transparency is one of our core values, we encourage our Users to submit reviews, comments and other information related to the Services and your Pet Watch experience in general. For this reason, and to be able to publish such User-Generated Content on the Platform, you hereby grant Pet Watch a perpetual, worldwide, royalty-free, and non-exclusive right and licence to use such User-Generated Content submitted for any purpose without restriction including without limitation, to copy, publish, translate, create derivative works from and/or incorporate such User-Generated Content into any form, medium or technology throughout the world for the purpose of enhancing the Pet Watch experience, without any further recourse to you.
• You waive any moral rights in such User-Generated Content and agree that you will not submit any content on the Platform that is contrary to public policy, morality, defamatory, inflammatory, that infringes intellectual property rights, or that may otherwise breach common decency or be contrary to any applicable laws. We have the right to monitor and edit or remove any activity or User-Generated Content at our sole discretion, and assume no responsibility or liability for any User-Generated Content posted by you or any third party. We have the right, but not the obligation, to monitor, edit, or remove any User-Generated Content or activity at our sole discretion and assume no responsibility or liability for any User-Generated Content posted by you or any third party.

14. CHANGE OF PLATFORM & CESSATION OF OPERATIONS

• For the purpose of continuously improving our Platform, we reserve the right to change or correct any errors or omissions on the Platform, and to alter, limit or discontinue the provision of any of the Services provided through the Platform at any time without prior notice to you. However, we shall do our best to inform you on the changes that may affect your Pet Watch experience. We shall not be liable to you or to any third party for any modification, suspension, or discontinuation of the Platform or any part of it.
• Pet Watch, a growing community for pet lovers! The Platform may contain links to other websites as a convenience to you. Any use of third-party websites will be at your own risk and it is your sole responsibility to review the terms, privacy policies and other policies for said websites. Pet Watch does not control, endorse or assume any responsibility for the content, privacy practices or operations of any third-party websites linked from the Platform.

15. INTELLECTUAL PROPERTY

• Unless otherwise expressly stated, all contents of the Platform are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by us and are protected by the applicable laws. Unauthorized use of any such materials may violate copyright, trademark, and other applicable laws and could result in legal action.
• We, together with our service providers, expressly reserve all intellectual property rights in all programs, products, product names, service names, logotype set apart in form, text or otherwise from surrounding text (i.e., all capital letters) processes, technology, content (that is graphics, videos, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code, images, advertisements, layout), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such content) and other materials, which appear on the Platform (“Intellectual Property Rights”).
• Access to the Platform does not confer and shall not be considered as conferring upon anyone any license under any of our or any third party’s Intellectual Property Rights. Any use of the Platform or its contents, including copying or storing it or them in whole or in part, other than for identifying the Services as belonging to Pet Watch or its service providers is prohibited without our express written permission. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Platform or its contents without such prior consent.

16. DISCLAIMER OF WARRANTY

The Platform is provided on an “as is” and “as available” basis. Pet Watch, its parents, subsidiaries, affiliates, and their respective suppliers, and any of their owners, officers, directors, managers, members, agents, employees, and service providers expressly disclaim (to the fullest extent permitted by applicable law) any and all express, implied, and statutory warranties, including, without limitation, any warranties of merchantability, fitness for a particular purpose, freedom from computer, mobile or internet device virus, title, and non-infringement of proprietary rights. To the maximum extent permitted by law, we make no representations or warranties of any kind, express or implied, as to the operation of the Platform, the Services, Content or the information included on this Platform.

17. TAX OBLIGATIONS

• You are solely responsible to determine what, if any, taxes are applicable to your transactions on this Platform in your particular jurisdictions. Pet Watch and the Platform are not responsible for determining the taxes that apply to the transactions on this Platform in your jurisdiction.
• Pet Watch was proudly born in the UAE, and operates under Civil Law and UAE jurisdiction and therefore is compliant to the UAE Law. However, you are solely responsible to determine what, if any regulations, apply to your transactions in your particular jurisdictions. Pet Watch and the Platform are not responsible for determining the laws that apply to the transactions on this Platform.

18. LIMITATION OF LIABILITY

• At Pet Watch, we provide a seamless and convenient Platform for Owners and Sitters to connect and book Services for pets. We act as an intermediary between Owners and Sitters to facilitate this process. While we strive to create the best experience for all Users, we want to make it clear that we will not be held responsible or liable for incidents that occur outside of the Platform, including but not limited to any physical or verbal interactions between Users, any damage, loss, or theft of personal belongings during or after the Services have been provided. We urge Users to exercise caution and take necessary precautions to ensure their safety and well-being.
• To the maximum extent permissible by applicable law, Pet Watch, its parents, subsidiaries, affiliates, and their respective suppliers, and any of their owners, officers, directors, managers, members, agents, employees, and service providers:
• shall not be liable for any direct, indirect, punitive, incidental, special, or consequential damages or loss of any kind arising out of, or related in any way to your use or inability to use the Platform and its content, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether or not Pet Watch is advised of the possibility of such damages;
• exclude any and all liability for damages caused by, any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any communications due to technical problems or traffic congestion on the Internet or on the Platform or combination thereof, including any injury or damage to any users or to any person’s computer related to or resulting from use of the Platform; and
• In no event will Pet Watch be liable for any damages in excess of the amount paid by you towards the price/charges of any Service (which where applicable shall be refunded by Pet Watch) in respect to which the claim arose. You hereby release us from any and all obligations, liabilities and claims in excess of this limitation.

19. INDEMNITY

• You agree to hold harmless and indemnify Pet Watch, its parents, subsidiaries, service providers, affiliates, and their respective suppliers, and any of their owners, officers, directors, managers, members, agents, and employees, from and against any claims, liabilities, suits, judgments, litigation costs, causes of action, demands, recoveries, losses, damages (actual and consequential), fines, penalties, and attorneys’ fees or other costs or expenses of any kind or nature arising from or in any way related to your use of the Platform, including, but not limited to those brought by you or on your behalf in excess of the liability described above, or by third parties as a result of:
• your breach of any part of these Terms;
• your violation of any applicable law, the rights of a third party, or your use of the Platform;
• any allegation that any content/information you submit to us or transmit to the Platform infringe or otherwise violate the copyright, patent, trademark, trade secret, or other intellectual property or other rights of any third party.

20. ENTIRE UNDERSTANDING

These Terms, as supplemented by any additional documents referred to in them and any Policies or rules posted on the Platform (including any amendments made from time to time as contemplated by these Terms) supersedes all prior terms, agreements, communications, oral or written and constitutes the entire understanding and agreement between you and Pet Watch with respect to the use of the Platform.

21. TERMINATION

• If we believe that your conduct is in violation of these Terms, applicable law, or otherwise harmful to the interests of Pet Watch, we may terminate or suspend your access to all or part of the Platform, or exercise any other remedy available and remove any unauthorized user information, without court order and without prior notice. Notwithstanding such termination or suspension, you agree that you will continue to be subject to the obligations as per the clauses relating to Intellectual Property, Disclaimer of Warranty, Limitation of Liability, and Indemnity which, by their nature, survive such termination or suspension and shall remain in effect.
• Pet Watch reserves the right, at its sole discretion, to control, limit, terminate, suspend or conclude your access to any part of the Platform at any point in time without reason, previous notice or liability. Pet Watch may change, suspend or shut down any part of the Platform at any time without prior notice or liability to you or anyone else. Pet Watch reserves the right to disable User’s Account or put it on hold/review if the User is not complying with the rules. Regardless of such termination or suspension, you will continue to be subject to these Terms as mentioned herein.

22. GOVERNING LAW & DISPUTES

• The Terms shall be governed and construed in accordance with the Laws and Regulations of the United Arab Emirates.
• If you have a dispute or concern with Pet Watch, please contact us at info@petwatchapp.com. We shall endeavour to resolve all disputes or differences in relation to these Terms informally and amicably. Any dispute regarding these Terms which have not been resolved amicably shall be subject to the exclusive jurisdiction of the Dubai International Financial Centre Small Claims Tribunal (“DIFC SCT”), and the DIFC Courts in case the claim exceeds the DIFC SCT maximum claim threshold.

23. GENERAL CLAUSES

• Severability: If any provision of these Terms is found to be invalid, illegal or unenforceable at any point, the invalid, illegal or unenforceable provisions will be severed, and the remaining provisions and obligations shall remain valid and enforceable.
• No Waiver: Any failure by us to enforce and exercise any right, power or privilege under these Terms or other policies will not be construed as a waiver of any subsequent or further exercise of that right, power or privilege or the exercise of any other right, power or privilege.
• Assignment & Third-Party Rights: You may not assign or sub-contract any of your rights or obligations under these Terms and Conditions to any third party unless we agree in writing. We may assign, transfer or sub-contract any of our rights or obligations under these Terms to any third party at our discretion.
• Amendments: Any subsequent changes, additions or otherwise modifications of any of these Terms or Privacy Policy or other policies shall be made at any time without prior notice to you.
• Relationship: None of the provisions in these Terms shall be construed to constitute any User to be the agent, partner, distributor, legal representative, or employee of Pet Watch for any purpose whatsoever and vice versa. Neither User nor Pet Watch shall have the power or authority to bind the other except as specifically set out in these Terms.

24. COOKIES

Pet Watch may use cookies, or other technologies, on its Platform. Cookies are small files or records that Pet Watch may place on your browser for collecting information about your activities on the Platform, preparing reports, assessing trends, and otherwise monitoring the way in which the Platform is being used (“Cookies”). This is intended to enhance convenience for you, customize your visit to the Platform, and to assist Pet Watch to run an efficient operation. Cookies can be created automatically on the device you use to access the Platform but do not contain personal information and do not compromise your privacy or security. By accepting these Terms, you confirm your consent to Pet Watch’s use of Cookies, and other such technologies, for these purposes. If you have expressly contacted us, are browsing the Platform and/or expressed an interest in the Services, you have consented and agreed to this information being collected and stored. If you do not consent, it is your responsibility to disable or restrict the placement of cookies by configuring your browser settings which may affect your ability to use the Platform or to immediately refrain from using the Platform. For more information on Cookies please read our Privacy Policy.

25. ELECTRONIC COMMUNICATIONS

To fulfil our obligations to you under these Terms, we may wish to communicate with you by email, other electronic messaging and/or by posting notices on the Platform. We will use the email or phone number provided by you in your account for such communications. You agree to receive communications from us electronically and these electronic communications will satisfy any legal requirement for communications, which need to be in writing. If you submit someone else’s contact details to us to receive communications from Pet Watch, you represent and warrant that each person for whom you provide a phone number or email address has consented to receive communications from Pet Watch. If you wish to stop receiving promotional emails or promotional text messages, you may opt-out or unsubscribe by using your account settings.

26. TERMS APPLICABLE FOR IOS & ANDROID SOFTWARE

• Pet Watch iOS App: In addition to your agreement with these Terms, the following provisions apply with respect to your use of any version of the Pet Watch App compatible with the iOS operating system of Apple Inc. (“Apple”):
• Apple is not a party to these Terms and does not own and is not responsible for any technology, software or content on the Pet Watch App. Apple is not providing any warranty for the iOS Pet Watch App except, if applicable, to refund the subscription price for it at its discretion. Apple is not responsible for maintenance or other support services for the iOS Pet Watch App and will not be responsible for any other claims, losses, liabilities, damages, costs, or expenses with respect to the Pet Watch App, including any third-party liability claims, claims that the iOS Pet Watch App fails to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of the iOS Pet Watch App, including those pertaining to intellectual property rights, must be directed to Pet Watch.
• The right you have been granted in these Terms is limited to a non-transferable licence to use the Pet Watch App on an Apple-branded product that runs Apple’s iOS operating system and is owned or controlled by you, or as otherwise permitted by the “Usage Rules” set forth in Apple’s App Store Terms of Service. In addition, you must comply with the terms of any third-party agreement applicable to you when using the Pet Watch App, such as your wireless data service agreement.
• Pet Watch Android App: Pet Watch, and not Google Inc. (“Google”), is solely responsible for the Android Pet Watch App. Google has no obligation to provide maintenance and support for the Android Pet Watch App, as per the following provisions:
• Google is not responsible for addressing, investigating, defending, settling, or discharging any claim brought by you or any third party for allegations relating to the Android Pet Watch App, or your possession and/or use of the Android Pet Watch App, including but not limited to: (a) product liability; (b) any failure of the Android Pet Watch App to comply with applicable legal or regulatory requirements; (c) consumer protection or similar legislation; or (d) infringement of third party intellectual property rights.
• You as a user of the Android Pet Watch App represent and warrant that: (a) the Android Pet Watch App will not be downloaded in, used in, or transported to a country that is subject to a U.S. Government embargo or EU government sanctions, or that has been designated by the U.S. Government or any EU government as a “terrorist-supporting” country or similar; and (b) neither Customer nor User is listed on any U.S. Government or EU government list of prohibited or restricted parties.
• To the maximum extent permitted by applicable law, Google will have no warranty obligation whatsoever with respect to the Android Pet Watch App, and will not be liable for any claims, losses, liabilities, damages, costs, or expenses attributable to any failure of the Android Pet Watch App to conform to any warranty. Google shall not be required to provide a refund to you under any circumstances.

27. NOTICE

26.1 Any notice, approval, consent, waiver or other communication sent by you to Pet Watch in regards these Terms shall be in writing and shall be sufficiently given if delivered personally, transmitted by fax, sent by registered mail, return receipt requested, or by e-mail (provided that you received electronic confirmation of receipt by recipient) or other form of recorded written communication tested prior to transaction, to Pet Watch as follows:

• Address: Pet Watch FZCO, Cluster C, Office 1501, Fortune Tower, Jumeirah Lake Towers, Dubai, UAE
• Tel: +971 56 973 45 43
• E-mail: info@petwatchapp.com

28. CONTACT US

The Platform is operated by Pet Watch, if you have any concerns about your Personal Data on the Platform, opinions, comments, feedback, messages or contact relating to the Platform, please contact us at info@petwatchapp.com with a thorough description, and we will try to address/resolve it.

29. AVAILABILITY AND HOURS OF OPERATION

The Platform is available 24 hours, 7 days a week to the User. If you would like to contact Pet Watch or the Platform’s administrators, our hours of operation are Monday to Friday, 9AM to 6PM.

30. LAST AMENDMENT

These Terms were last amended on 17 June 2025.