Frequently asked questions
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FAQ
In our community, everyone goes through a quick verification process, just as we’ve mentioned in our Pet Watch Terms & Conditions. It’s our way of making sure everyone stays safe and sound, guarding against any pesky fraud attempts. It’s all about keeping things secure and trustworthy for everyone involved, especially our furry companions!
For Pet Owner
Pet Owner: Pick how you’d like to sign up – you’ve got options like Google, Facebook, Apple, or Email. Take a moment to go through our Terms & Conditions and Privacy Policy. If everything looks good, tick the “I agree” boxes to move forward. Fill in the blanks with your personal info and don’t forget to add a profile picture to let everyone see who you are. Next, we’ll ask for your contact details to keep in touch.
Option 2: Choose your sign-up method from options like Google, Facebook, Apple, or Email. Take a moment to review our Terms & Conditions and Privacy Policy thoroughly. If you’re in agreement, check the “I agree” boxes to proceed. Carry on by following the steps to fully complete your registration, ensuring each detail is filled out, and finally wrap things up by setting a password that’s as strong as your love for pets.
For Pet Sitter
Pet Sitter: Pick how you’d like to sign up – you’ve got options like Google, Facebook, Apple, or Email. Fill in the blanks with your personal info and don’t forget to add a profile picture to let everyone see who you are. Next, we’ll ask for your contact details to keep in touch. Share a bit about your space in the “Environment Details” section to help pet owners get to know your offering. Last but not least, create a secure password.
Option 2: Choose your sign-up method from options like Google, Facebook, Apple, or Email. Take a moment to review our Terms & Conditions and Privacy Policy thoroughly. If you’re in agreement, check the “I agree” boxes to proceed. Carry on by following the steps to fully complete your registration, ensuring each detail is filled out, and finaly create a secure password!
Once you’ve marked a service as completed, you’ll be guided to share your feedback. Don’t worry, leaving a review is easy peasy whether you’re a pet sitter or a pet owner. It’s tailored to your role and won’t take more than a few minutes of your time!
If you encounter anything that you would consider emergency on your end, always reach out to our Customer Support Team via number: +971 56 973 4543 or via email help@petwatchapp.com
Just head over to the login page and click on “Forgot password.” Pop in your email, and we’ll send you a verification code. Copy code and enter the code sent to your email, and you’ll be all set to pick a new password.
Or, if you’re just in the mood for a change and want to update your password, here’s how: go to your Profile, then “Edit Profile,” and click on “Account Security.” Here, you’ll need to enter your old password, then choose a new one and confirm it. And that’s it, you’re good to go with a fresh password!
To make sure your services are booked just right, we encourage our pet sitters to update their availability to reflect their actual schedule as closely as possible. Although you can choose not to accept a booking, once a service is booked, pet sitters aren’t able to cancel it.
We recommend looking at our Cancellation Policy for all the details. And remember, if anything about it seems tricky or if you run into any issues, don’t hesitate to get in touch with our customer support team. We’re always here to help and will do our best to work through any problems together.
Oh no, we’re sad to see you considering this step!
Here’s how you can go about it: Head over to the ‘Profile’ section, then click on ‘Edit profile’ and look for the ‘Delete account’ option. You’ll find two choices there – ‘Delete’ or ‘Deactivate’. Choosing ‘Deactivate’ is just a temporary break, and you can come back anytime you like.
But if you’re sure about deleting, just a heads up, if you decide to return, you’ll need to start from scratch with setting up and verifying your profile again.
To make any updates, simply head to your ‘Profile’ section and hit ‘Edit profile’. Once there, pick the option you’d like to change. It’s as easy as that!
Just pop over to your profile and tap on “PetWatch Support” – that’ll whisk you away to our support page. From there, you’ve got a couple of choices: you can send us an email right through the app by selecting “Send email,” or if you prefer, copy our email address and drop us a line from your own email app. Whatever works best for you, we’re here to help!
Great question! Uploading your ID is a key step to ensuring a safe, secure experience for both you and your furry friend. By verifying your identity, you help build trust between pet owners and sitters, creating a reassuring environment for everyone involved. This simple action not only protects your pets but also establishes a professional standard in the pet care community. So, while it might seem like a minor formality, it plays a big role in ensuring peace of mind when you need someone to watch over your cherished companions. Trust us, a little transparency goes a long way in keeping tails wagging and hearts at ease!
Your data security is our top priority! Rest assured, your ID will never be shared with anyone. For your complete peace of mind, take a look at our detailed Privacy Policy and Data Protection Policy available on our website. We are dedicated to safeguarding your personal information with leading security measures in the industry. You can trust us to keep your data safe!
No, we don’t have qualified veterinary nurses, but we do have certified pet sitters who are professionally trained to provide specialized care for pets with various needs. Our certified pet sitters can administer medications, manage special diets, assist with mobility issues, and monitor your pet’s health while providing detailed updates throughout their care. They’re trained to recognize warning signs and coordinate with veterinarians, when necessary, though they cannot perform medical procedures, injections, or diagnose conditions. What sets our pet sitters apart is their ability to provide personalized, one-on-one attention while maintaining your pet’s routine and offering emotional support in a familiar environment. This ensures your special needs pets receive knowledgeable, compassionate care that goes beyond basic pet sitting services.
Absolutely! Our “Daily Boarding” service includes complete 24-hour pet care, covering overnight stays and round-the-clock attention for your furry family members.
Yes, every single pet sitter completes our mandatory Pet Watch Academy! This ensures consistent, high-quality care standards across our entire platform.
If your pet has a health emergency or gets injured, our certified pet sitter will immediately assess the situation, provide basic first aid if safe to do so, and contact you right away to explain what happened. We will then rush your pet to your preferred veterinarian or the nearest emergency animal hospital, staying with them throughout the entire process for comfort and support. Our sitter will keep you updated with regular calls and texts about your pet’s condition and the veterinarian’s findings, while handling emergency costs up to your pre-approved spending limit. You’ll never worry about your pet facing an emergency alone – we ensure they receive immediate professional care while keeping you fully informed every step of the way.
Yes, our pet sitters can absolutely provide long-term care at your home for weeks, months, or custom durations to accommodate extended travel, work assignments, medical situations, or other life circumstances. Our comprehensive service includes all daily pet care needs—feeding, exercise, medication administration, and health monitoring —plus additional home services such as security checks, mail collection, and basic household maintenance. We offer flexible arrangements including live-in care, multiple daily visits, or hybrid schedules, ensuring your pets stay comfortable in their familiar environment while receiving consistent, professional attention during your extended absence.
Great news for cat families! Our standard rate covers up to 2 cats; for each additional cat, we offer generous discounts of 25%, 50%, or 75%, depending on how many you have.
Our 24-hour pet boarding services include your pet staying in our pet sitter’s home where they receive round-the-clock care, supervision, and companionship in a safe, loving family environment. This includes all daily essentials like scheduled feeding, regular exercise and playtime, medication administration if needed, and continuous monitoring of your pet’s health and behavior throughout their stay. Your pet will be treated as part of the family with personalized attention, comfort, and socialization, plus you’ll receive regular photo and text updates so you can see how happy and well-cared for your pet is in their temporary home.
Yes, there is a difference between dog boarding and cat boarding services because dogs and cats have completely different care needs, behaviors, and comfort requirements. Dog boarding typically involves more active supervision, with regular walks, outdoor exercise, structured playtime, and social interaction, while cat boarding focuses on creating quiet, stress-free environments with familiar routines, litter box maintenance, and respect for cats’ need for personal space and hiding spots. Our pet sitters adjust their homes and care approach specifically for each type of pet – setting up dog-proof spaces with secure yards for dogs, versus cat-friendly environments with vertical spaces, cozy hiding areas, and calm atmospheres that help cats feel safe and comfortable away from home.
No, we don’t currently provide care for birds, rabbits, and other small animals, but we’re excited to announce that by mid-2026 we’re planning to expand our services to include these beloved pets. We’re currently developing specialized training programs for our pet sitters to properly care for small animals, including understanding their unique dietary needs, habitat requirements, handling techniques, and health monitoring specific to birds, rabbits, guinea pigs, hamsters, and other small pets. This expansion will allow us to offer the same professional, loving care we provide for cats and dogs to families with small animals, ensuring all pets receive expert attention whether in your home or through our boarding services.
Getting started is super easy! Simply download our app, upload your ID and bank details, and you’re ready for verification. Once approved, you’ll gain access to our mandatory training academy, where you’ll need to complete the Pet Watch Academy – a comprehensive training program specifically designed for pet sitters. This mandatory training covers essential skills, safety protocols, and best practices for pet care. Only after you successfully complete all these steps, including finishing the entire Pet Watch Academy curriculum, will your profile become visible to pet parents on our platform. This ensures that all our pet sitters are fully qualified and ready to provide the highest standard of care for beloved pets.
Yes! All pet sitters must complete our mandatory training program. After verification, you’ll receive access to our comprehensive online academy. Once you complete the training and earn certification, your account will be approved and visible to pet owners.
Absolutely! Our mandatory training is completely free and will always remain free for all pet sitters. We believe in supporting our community with quality education at no cost.
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