Frequently asked questions
Unlock insights and support with our dedicated team by your side.
FAQ
In our community, everyone goes through a quick verification process, just as we’ve mentioned in our Terms & Conditions. It’s our way of making sure everyone stays safe and sound, guarding against any pesky fraud attempts. It’s all about keeping things secure and trustworthy for everyone involved, especially our furry companions!
For Pet Owner
Pet Owner: Pick how you’d like to sign up – you’ve got options like Google, Facebook, Apple, or Email. Take a moment to go through our Terms & Conditions and Privacy Policy. If everything looks good, tick the “I agree” boxes to move forward. Fill in the blanks with your personal info and don’t forget to add a profile picture to let everyone see who you are. Next, we’ll ask for your contact details to keep in touch.
Option 2: Choose your sign-up method from options like Google, Facebook, Apple, or Email. Take a moment to review our Terms & Conditions and Privacy Policy thoroughly. If you’re in agreement, check the “I agree” boxes to proceed. Carry on by following the steps to fully complete your registration, ensuring each detail is filled out, and finaly wrap things up by setting a password that’s as strong as your love for pets.
For Pet Sitter
Pet Sitter: Pick how you’d like to sign up – you’ve got options like Google, Facebook, Apple, or Email. Fill in the blanks with your personal info and don’t forget to add a profile picture to let everyone see who you are. Next, we’ll ask for your contact details to keep in touch. Share a bit about your space in the “Environment Details” section to help pet owners get to know your offering. Last but not least, create a secure password.
Option 2: Choose your sign-up method from options like Google, Facebook, Apple, or Email. Take a moment to review our Terms & Conditions and Privacy Policy thoroughly. If you’re in agreement, check the “I agree” boxes to proceed. Carry on by following the steps to fully complete your registration, ensuring each detail is filled out, and finaly create a secure password!
Once you’ve marked a service as completed, you’ll be guided to share your feedback. Don’t worry, leaving a review is easy peasy whether you’re a pet sitter or a pet owner. It’s tailored to your role and won’t take more than a few minutes of your time!
If you encounter anything that you would consider emergency on your end, always reach out to our Customer Support Team via number: +971 56 973 4543 or via email support@petwatchapp.com
Just head over to the login page and click on “Forgot password.” Pop in your email, and we’ll send you a verification code. Copy code and enter the code sent to your email, and you’ll be all set to pick a new password.
Or, if you’re just in the mood for a change and want to update your password, here’s how: go to your Profile, then “Edit Profile,” and click on “Account Security.” Here, you’ll need to enter your old password, then choose a new one and confirm it. And that’s it, you’re good to go with a fresh password!
To make sure your services are booked just right, we encourage our pet sitters to update their availability to reflect their actual schedule as closely as possible. Although you can choose not to accept a booking, once a service is booked, pet sitters aren’t able to cancel it.
We recommend looking at our Cancellation Policy for all the details. And remember, if anything about it seems tricky or if you run into any issues, don’t hesitate to get in touch with our customer support team. We’re always here to help and will do our best to work through any problems together.
Oh no, we’re sad to see you considering this step!
Here’s how you can go about it: Head over to the ‘Profile’ section, then click on ‘Edit profile’ and look for the ‘Delete account’ option. You’ll find two choices there – ‘Delete’ or ‘Deactivate’. Choosing ‘Deactivate’ is just a temporary break, and you can come back anytime you like.
But if you’re sure about deleting, just a heads up, if you decide to return, you’ll need to start from scratch with setting up and verifying your profile again.
To make any updates, simply head to your ‘Profile’ section and hit ‘Edit profile’. Once there, pick the option you’d like to change. It’s as easy as that!
Just pop over to your profile and tap on “PetWatch Support” – that’ll whisk you away to our support page. From there, you’ve got a couple of choices: you can send us an email right through the app by selecting “Send email,” or if you prefer, copy our email address and drop us a line from your own email app. Whatever works best for you, we’re here to help!
No matter what role you play in our community, we ask everyone to go through a quick verification process. And for extra peace of mind, once your furry friend is with their pet sitter, you can easily keep an eye on their whereabouts with live location tracking right from our app.
Feel free to reach out to our customer support team anytime. But, while you’re at it, it might be worth peeking at our Refund Policy too, which you can easily find under PetWatch Policies in the Profile section of our app. At PetWatch, we’re all about being fair and transparent.
When it comes to refunds, they usually take a couple of weeks to process. Whether it’s for short-term or long-term services, or even services that didn’t go as planned, refunds are possible under certain conditions. Once approved, you’ll see the refund back in your original payment method, but keep in mind it could take anywhere from 14 to 45 days, depending on your bank or payment service.
No worries, we’ve got a flexible approach. Here’s the lowdown:
For short gigs (less than 24 hours): Cancel more than 1 hour ahead, and it’s free. Cancel less than 1 hour before, and the full fee applies.
For longer stays (24 hours or more): Cancel more than 24 hours in advance without a fee. Cancel between 24 and 2 hours before, and there’s a small AED 30 charge. Got a multi-day service? There are some special considerations for cancelling part-way through.
Pet Watch has got your back – we can cancel without fees and we’re here to help find you an alternative.
If your pet sitter is available, they’ll pop up on your map just like before. The process is super simple – just tap on their profile pin on the map and book your service again. Easy as that!
Start by tapping on “services” in the app’s bottom menu. Then, select whether you’re looking for a service for your “dog” or “cat”. Customize the service to your heart’s content and hit “Proceed”. Got more than one pet? No problem, just pick the lucky pet you’re booking for.
If you’ve got several addresses, choose the right one, or add a new one if you’re somewhere new. Next, pick your preferred time and date, give everything a quick review, and then tap on “Look for a pet sitter”. All that’s left is to choose your pet sitter and send off your request. And just like that, you’re all set!
No worries, give the chat feature in our app a go. If you don’t hear back, our customer support team is here to lend a hand with any issues you might have. Remember, pet owners should let you know in advance if they need to cancel, depending on how long the service is.
For all the details on cancellations, check out our Cancellation Policy in the PetWatch Policies section, easily found in your Profile tab. We’re all about keeping things smooth and straightforward!
Pet owners are obliged to mention all the allergies the pet might have. If the pet under your care has an allergic reaction, here’s the advice/tip what you could do: For short-term stays, reach out to the pet owner right away.
For longer-term assignments, especially if the pet owner is away from the city, it’s crucial to get the pet to a Vet ER or follow any specific instructions given by the pet owner. And of course, our support team is always there to back you up with any assistance within our reach.
Don’t hesitate to get in touch!
Sadly, this feature isn’t available at the moment. However, stay tuned, as we’re excited about introducing additional features in the future updates of our app.
Remember, pet owners should let you know in advance if they need to cancel, depending on how long the service is. For all the details on cancellations, check out our Cancellation Policy in the PetWatch Policies section, easily found in your Profile tab. We’re all about keeping things smooth and straightforward!
Got booked for a time that doesn’t work for you? No worries at all. If you haven’t had the chance to update your availability and receive a booking request, you can simply decline it, no explanation needed. Life happens, and we understand that!
Download the PetWatch 
App
And discover an unmatched pet care experience with the ultimate app for pet lovers!
