Help center
Explore answers and assistance with our team.
Help center
3 ways 
to get in touch and ask for help
Call us
Need immediate assistance? Dial our number now and speak directly with our knowledgeable team.
+971 56 973 4543
Email us
Reach out to us effortlessly by filling out our contact form, providing the necessary details for a prompt response.
FAQ
In our community, everyone goes through a quick verification process, just as we’ve mentioned in our Pet Watch Terms & Conditions. It’s our way of making sure everyone stays safe and sound, guarding against any pesky fraud attempts. It’s all about keeping things secure and trustworthy for everyone involved, especially our furry companions!
For Pet Owner
Pet Owner: Pick how you’d like to sign up – you’ve got options like Google, Facebook, Apple, or Email. Take a moment to go through our Terms & Conditions and Privacy Policy. If everything looks good, tick the “I agree” boxes to move forward. Fill in the blanks with your personal info and don’t forget to add a profile picture to let everyone see who you are. Next, we’ll ask for your contact details to keep in touch.
Option 2: Choose your sign-up method from options like Google, Facebook, Apple, or Email. Take a moment to review our Terms & Conditions and Privacy Policy thoroughly. If you’re in agreement, check the “I agree” boxes to proceed. Carry on by following the steps to fully complete your registration, ensuring each detail is filled out, and finally wrap things up by setting a password that’s as strong as your love for pets.
For Pet Sitter
Pet Sitter: Pick how you’d like to sign up – you’ve got options like Google, Facebook, Apple, or Email. Fill in the blanks with your personal info and don’t forget to add a profile picture to let everyone see who you are. Next, we’ll ask for your contact details to keep in touch. Share a bit about your space in the “Environment Details” section to help pet owners get to know your offering. Last but not least, create a secure password.
Option 2: Choose your sign-up method from options like Google, Facebook, Apple, or Email. Take a moment to review our Terms & Conditions and Privacy Policy thoroughly. If you’re in agreement, check the “I agree” boxes to proceed. Carry on by following the steps to fully complete your registration, ensuring each detail is filled out, and finaly create a secure password!
Once you’ve marked a service as completed, you’ll be guided to share your feedback. Don’t worry, leaving a review is easy peasy whether you’re a pet sitter or a pet owner. It’s tailored to your role and won’t take more than a few minutes of your time!
If you encounter anything that you would consider emergency on your end, always reach out to our Customer Support Team via number: +971 56 973 4543 or via email help@petwatchapp.com
Just head over to the login page and click on “Forgot password.” Pop in your email, and we’ll send you a verification code. Copy code and enter the code sent to your email, and you’ll be all set to pick a new password.
Or, if you’re just in the mood for a change and want to update your password, here’s how: go to your Profile, then “Edit Profile,” and click on “Account Security.” Here, you’ll need to enter your old password, then choose a new one and confirm it. And that’s it, you’re good to go with a fresh password!
To make sure your services are booked just right, we encourage our pet sitters to update their availability to reflect their actual schedule as closely as possible. Although you can choose not to accept a booking, once a service is booked, pet sitters aren’t able to cancel it.
We recommend looking at our Cancellation Policy for all the details. And remember, if anything about it seems tricky or if you run into any issues, don’t hesitate to get in touch with our customer support team. We’re always here to help and will do our best to work through any problems together.
Oh no, we’re sad to see you considering this step!
Here’s how you can go about it: Head over to the ‘Profile’ section, then click on ‘Edit profile’ and look for the ‘Delete account’ option. You’ll find two choices there – ‘Delete’ or ‘Deactivate’. Choosing ‘Deactivate’ is just a temporary break, and you can come back anytime you like.
But if you’re sure about deleting, just a heads up, if you decide to return, you’ll need to start from scratch with setting up and verifying your profile again.
To make any updates, simply head to your ‘Profile’ section and hit ‘Edit profile’. Once there, pick the option you’d like to change. It’s as easy as that!
Just pop over to your profile and tap on “PetWatch Support” – that’ll whisk you away to our support page. From there, you’ve got a couple of choices: you can send us an email right through the app by selecting “Send email,” or if you prefer, copy our email address and drop us a line from your own email app. Whatever works best for you, we’re here to help!
We require ID verification to ensure the safety and security of our pet care community! Every profile is manually reviewed by our admin team to maintain the highest standards of trust and transparency. Your privacy is our priority – only authorized personnel can access your information.
Your data security is absolutely guaranteed! We never share your ID with anyone. For complete peace of mind, check out our comprehensive Privacy Policy and Data Protection Policy on our website. We’re committed to protecting your personal information with industry-leading security measures.
Our certified pet sitters are professionally trained in essential pet care, including first aid and medication administration. They’re equipped to handle your pet’s special needs with expertise and care.
Absolutely! Our “Daily Boarding” service includes complete 24-hour pet care, covering overnight stays and round-the-clock attention for your furry family members.
Yes, every single pet sitter completes our comprehensive, custom-designed training academy! This ensures consistent, high-quality care standards across our entire platform.
Definitely! Every pet sitter undergoes thorough background checks as part of our rigorous verification process. Your pet’s safety is our top priority.
Our trained pet sitters are fully prepared to handle emergencies! They’re equipped with proper training to respond appropriately to any situation and will take immediate action to ensure your pet’s safety and well-being.
This depends on individual sitter availability. You can discuss long-term arrangements directly with your chosen sitter through our convenient in-app messaging system.
Great news for multi-cat families! We offer a standard rate for up to two cats. For additional cats, enjoy fantastic discounts of 25%, 50%, or 75% based on your total number of feline friends.
Everything your pet needs for a perfect day! Our comprehensive boarding includes feeding, walking, cuddling, playtime, and all the love and attention your pet receives at home.
Both services provide the same excellent full-day care! Whether you have dogs or cats, your pets receive complete attention and care. You can always provide specific instructions through our easy in-app messaging.
This varies by sitter availability. Simply ask your preferred sitter directly – many are happy to provide in-home pet care services!
We’re a trusted platform that connects you with certified, professional pet sitters who provide boarding services in their own homes. Think of us as your gateway to the best pet care in your area!
Not yet, but exciting news is coming! We’re actively working to expand our services to include birds, rabbits, and other small pets. Stay tuned for updates!
Absolutely! Telr is a trusted, government-certified payment gateway used by major apps throughout the UAE. It’s fully licensed and completely secure for all transactions.
Our user-friendly system works on a “pick and choose” basis! Once matched with pet owners, you’ll receive notifications for booking requests. You can accept or decline, and use our in-app messaging to communicate with pet owners.
Getting started is super easy! Simply download our app, upload your ID and bank details, and you’re ready for verification. Once approved, you’ll gain access to our mandatory training academy.
Yes! Training is both available and mandatory for all pet sitters. After verification, our team will provide access to our comprehensive academy training program.
Absolutely! Our essential training is completely free and will always remain free for all pet sitters. We believe in supporting our community with quality education at no cost.
Account Management
Outline instructions for managing user accounts, including creating or deleting accounts, changing passwords, and updating personal information. This helps users navigate account-related functions effectively.
Troubleshooting Steps
Offer step-by-step instructions for resolving common issues or errors that users may encounter while using the app. Include clear and concise explanations, with relevant screenshots or illustrations if necessary.
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